Age Verification Policy

1) Legal age requirement (New Zealand)

AorakiPlay is restricted to people who meet New Zealand’s legal gambling age. Depending on the activity, the legal minimum age in New Zealand may be 18+ (e.g., lotteries and sports betting) or 20+ (e.g., casinos). We may apply the higher threshold where required by law or where we reasonably consider it necessary to protect minors.

By creating an account or using the service, you confirm you meet the applicable legal age.

2) Age gating at sign-up and access

• Date-of-birth entry and an age confirmation step during registration.
• Risk-based prompts if we detect signals indicating a user may be underage (e.g., inconsistent details).
• Access restrictions until required checks are completed.

3) How we verify age

We may verify your age at sign-up, before withdrawals, when limits change, or at any time. Verification may include:

• Electronic checks against reputable data sources (where available).
• Requesting a clear copy/photo of an accepted ID (e.g., NZ driver licence, passport, or other government-issued photo ID).
• Additional checks to confirm identity and address, if needed.

If you do not provide requested information, we may restrict, suspend, or close the account.

4) If an account is suspected or confirmed to be underage

• We will suspend access while we investigate and may request evidence of age.
• If underage use is confirmed, we will close the account and prevent further access.
• Any handling of balances, wagers, prizes, or refunds will follow applicable law, our terms, and any required reporting/record-keeping obligations.
• We may take additional steps to protect the platform, including device, email, and payment method blocks.

5) Parents and guardians: help and requests

If you are a parent/guardian and believe a minor is attempting to use AorakiPlay, contact us. If possible, include the username, email, and any relevant details. We can assist with account investigation, account closure, and guidance on device/app restrictions. We may need to verify your relationship to the account holder and will handle information in line with our privacy practices.

contact@aorakiplay.com | +64 21 584 7392

6) Contact details

AorakiPlay Limited (Limited Company (Ltd))
Level 12, 17 Albert Street, Auckland Central, Auckland 1010, New Zealand
Email: contact@aorakiplay.com | Phone: +64 21 584 7392
NZBN: 9429051837462 | GST number: 126-583-947