Responsible Play

AorakiPlay offers simulated, gambling-style entertainment only. No real-money gambling, and no cash-out of winnings.

Know what you are playing

Self-management tools (suggested)

Use these to keep play enjoyable and in control:

  • • Time limits: decide a stop time before you start; set an alarm on your device.
  • • Spend limits: set a strict budget for optional in-app purchases; avoid chasing losses.
  • • Breaks: take regular breaks, especially after long sessions.
  • • Reality checks: pause and ask, “Am I playing for fun, or to escape?”
  • • Disable triggers: turn off push notifications if they encourage unplanned play.

Self-exclusion / account lock

If you want to stop playing for a period of time, you can request an account lock (self-exclusion) by contacting us. Include the email/username on your account and your requested duration (e.g., 7 days, 30 days, or indefinite).

Email: contact@aorakiplay.com

We may ask for minimal information to verify you own the account. During an exclusion period, access may be blocked and marketing messages should be limited where feasible.

Warning signs

  • • Playing longer than planned or neglecting work, study, sleep, or relationships.
  • • Spending beyond your budget on in-app purchases.
  • • Feeling anxious, irritable, or secretive about play.
  • • Using play to cope with stress, low mood, or loneliness.

New Zealand support services

Free, confidential help is available in New Zealand:

If you or someone else is in immediate danger, call 111 in New Zealand.