Support for gameplay, purchases, and responsible play

Contact AorakiPlay Support

Send one request with the right details and well get you to the right team faster. Typical response time is within 246 hours (NZT), with responsible play requests prioritised.

Prefer email or phone? contact@aorakiplay.com | +64 21 584 7392

What to include

  • 1Topic: gameplay issue, purchase, account access, or responsible play.
  • 2Context: game name, date/time (NZT), device, and browser/app version.
  • 3Purchase details (if relevant): receipt ID / order reference, coin pack, and amount.
  • 4Screenshots: error messages or checkout confirmations (remove sensitive info).

Responsible play requests (cool-off, limits, self-exclusion) are handled with priority. If you havent completed age verification yet, use age verification before submitting gameplay queries.

Contact support

For gameplay issues, coin purchases, or responsible play requests. For faster help, include the device/browser and any receipt ID.

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Prefer to browse? See Games.

If you’re looking for help reducing play, you can also use our tools and request limits or cooling-off via this form.

Support FAQ

Quick answers for common issues: age verification, coin balance, and purchases. If you still need help, use the form on Contact.

Note: AorakiPlay is a social casino experience. No real-money gambling or cash-out is offered.