Support for gameplay, purchases, and responsible play
Send one request with the right details and well get you to the right team faster. Typical response time is within 246 hours (NZT), with responsible play requests prioritised.
Responsible play requests (cool-off, limits, self-exclusion) are handled with priority. If you havent completed age verification yet, use age verification before submitting gameplay queries.
For gameplay issues, coin purchases, or responsible play requests. For faster help, include the device/browser and any receipt ID.
If you’re looking for help reducing play, you can also use our tools and request limits or cooling-off via this form.
Quick answers for common issues: age verification, coin balance, and purchases. If you still need help, use the form on Contact.
Helpful links
Double-check your date of birth and ensure your device clock/timezone is correct. If you previously declined, open the age verification again and re-submit your details.
If the issue persists, visit age-gate.html and then try launching a game again.
First, refresh the page and reopen the game. Temporary display delays can happen if your connection drops mid-round.
If it still looks off, contact support with your device, browser, and approximate time of the issue via the form.
Most purchases update instantly, but it can take a few minutes depending on your payment method. Please try:
If coins still haven’t arrived after 15 minutes, message us via Contact with the amount and approximate purchase time.
Yes. If you want a break, self-exclusion guidance, or help managing play, see Responsible Play and contact us with your request.
For privacy, don’t include sensitive financial details—just tell us what support you need.
Our purchase terms and refund rules are documented in the Purchases & Refunds Policy. If you have a specific transaction question, contact support with your receipt reference.
Note: AorakiPlay is a social casino experience. No real-money gambling or cash-out is offered.
You must be 18 or older to access AorakiPlay.
Social casino. For entertainment purposes only. No real money gambling.